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 Help & Frequently Asked Questions (FAQ)

 

Click here to report a bad link.  Please include the location where you found the link (i.e. home page) and the invalid link address (i.e. http://www.badlink.com).

 

 This site is best viewed with Netscape versions above 5.x. 

 Attention:  Netscape 4.x Users Having Trouble?  Click here. 

 

1.  Why are lines of text overlapping one another on some sections of this website?  Click here for the Answer

 

2.  Why do you have some documents in Adobe Acrobat Reader's pdf format and what can I do if I have trouble downloading and/or viewing one of those documents?  Click here for the Answer

 

Some documents require the use of Adobe's Acrobat Reader.  Visit the Adobe website for PDF accessibility tools.

 

3.  How do I report a problem with this site?  Click here for the Answer

 

4.  I keep getting a page that says "Sorry this URL does not exist on this server or the server is temporarily unavailable" - what can I do?  Click here for the Answer

 

5.  I get this error message when I click "Printer-friendly Version" at the top of an article "Sorry! There is no access to this file directly. You must follow a link. Please click your browser's back button."  Why is this happening?  Answer: This error occurs when you have a personal firewall in place such as Norton Personal Firewall.  To fix this issue, either temporarily disable your firewall just long enough to print or you can scroll down to the end of the article and click on the button that says "Click here to print this page".  You will not get a text-only version but you will activate your printer dialog box that allows you to print the page as-is.

 

 Questions and Answers

Why are lines of text overlapping one another on some sections of this website?

Unfortunately, there are issues in viewing between Internet Explorer and Netscape Navigator.  What might look "good" in one browser may not necessarily look good in another.  Currently, this page is best viewed using Internet Explorer but I am working to make it compatible and user-friendly no matter which browser you choose to use.  I strongly recommend downloading the newest version of Netscape.  It works seamlessly with our software producing a perfect-looking page in either browser.  You can download the software or order it on cd-rom at http://channels.netscape.com/ns/browsers/download.jsp

 

Why do you have some documents in Adobe Acrobat Reader's pdf format and what can I do if I have trouble downloading and/or viewing one of those documents?

 

Why do we use Adobe?  Because Adobe's pdf format is one of the cleanest, most crisp, high-quality, real-to-life ways to view a document online; it also provides wonderful print quality.

 

But I do have it and it still doesn't work!  I would suggest that you check which version of the Adobe Acrobat Reader you have installed on your computer.  If it is not version 5.0, you may need to upgrade to take full advantage of our documents.

 

But I don't have it!  I can't express enough how convenient this free software is.  MANY sites use Adobe's pdf format simply because it is FREE and many, many people have taken advantage of that fact.  

 

How do I get it?  Simply click the button at the top of the page labeled "Get Adobe Reader" or go to http://www.adobe.com/products/acrobat/readstep.html and follow the instructions on downloading and installing the FREE reader.  

 

What do I do then?  You come back to the our website and open the documents with no hassle.  

 

What if I have trouble?  Email me and ask me to send you the file in question.  Most likely that will work.  

 

Basic Tips For Using Adobe's Free Acrobat Reader:

  1. Give the document time to open - some may be very large.

  2. If Adobe doesn't automatically open when you click on a link, locate the Adobe Acrobat Reader software on your computer, open it, then click the link to open the document.

  3. If you can't locate the Acrobat Reader on your computer, you can try searching for it on your hard drive, looking for it in your programs menu (windows), or download it by clicking on the Adobe icon above - you can also search for "Adobe" on your hard drive.

  4. If your computer doesn't like Adobe's FREE pdf reader for some reason, I'll do my best to turn the file into something that your computer can decipher.

How do I report a problem with this site?

Email me at jackie@bridges4kids.org.  I will get back to you with a solution.  Our website works best with versions of Internet Explorer and versions 6.2 and above of Netscape.  Netscape version 4.8 is especially known to produce error messages.  If possible, I recommend upgrading to the free version of 6.2 or version 7 of Netscape for optimal performance.  Version 7 can be found at: http://channels.netscape.com/ns/browsers/download.jsp.  Version 6.2 can be found at: http://wp.netscape.com/download/archive/client_archive62x.html

 

I keep getting a page that says "Sorry this URL does not exist on this server or the server is temporarily unavailable" - what can I do? 

Our website works best with versions of Internet Explorer and versions 5.x and above of Netscape.  Netscape version 4.8 is especially known to produce error messages.  If possible, I recommend upgrading to version 6.2 or version 7 of Netscape for optimal performance.  Version 7 can be found at: http://channels.netscape.com/ns/browsers/download.jsp.  Version 6.2 can be found at: http://wp.netscape.com/download/archive/client_archive62x.html

 

If that is not the issue, look into this:  First, make sure that the address is typed in correctly.  Almost all of our pages end in .html NOT .htm.  If your address ends in .htm, please add a lowercase "L" to the end of the address and try again.  If that doesn't work please email me with the address that you are getting the error with at jackie@bridges4kids.org.  I will do my best to help you.

 

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NOTE: (ALL RESOURCES PRE-IDEA 2004 ARE FOR INFORMATIONAL/HISTORICAL RESEARCH PURPOSES ONLY)